Legal & Policies

1. Terms of Service

Welcome to FreePOS. By using our terminal, point-of-sale software, or connected hardware, you agree to these terms. FreePOS provides a platform for independent vendors to process transactions and manage inventory.

Account Responsibilities

You are responsible for maintaining the security of your terminal PINs and account credentials. FreePOS is not liable for transactions processed under compromised credentials.

Payment Processing

Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement. By agreeing to these terms, you agree to be bound by the Stripe Services Agreement.

2. Privacy Policy

We believe in keeping your data secure and staying out of your way.

What We Collect

We collect essential account details (Name, Email, Store Name) to manage your terminal instance. When utilizing digital payment features, transaction data is routed securely through Stripe. FreePOS does not store full credit card numbers on our servers.

Offline Caching

To provide offline capabilities, FreePOS utilizes your device's local browser storage. Clearing your browser data before an internet connection is re-established will result in permanent loss of offline transaction records. We do not track you across third-party websites.

3. Hardware Refund & Return Policy

Note: This policy applies only to physical hardware and supplies ordered directly through the FreePOS fulfillment center.

• 30-Day Window: Unopened and unused hardware (terminals, receipt paper, cash drawers) can be returned within 30 days of delivery for a full refund minus shipping costs.
• Defective Units: If your hardware arrives dead-on-arrival (DOA) or malfunctions due to a manufacturing defect within 90 days, we will replace it at no cost.
• Software & Digital Modules: Monthly add-ons and digital platform fees (such as the 0.75% processing fee) are non-refundable once billed. You may cancel digital add-ons at any time to prevent future billing.

4. Shipping Policy

Physical orders are processed through the FreePOS Fulfillment center.

• Orders are typically packed and shipped within 1-2 business days.
• You will receive an email with tracking information via our shipping partner once the package is handed off to the carrier.
• FreePOS is not responsible for delays caused by carrier disruptions or incorrect shipping addresses entered at checkout.